FAQs
Frequently Asked Questions
1. What are your tea towels and swaddle cloths made from?
Our products are made from certified organic cotton selected for its softness, durability, and everyday practicality. We believe in creating high-quality home and lifestyle products that are designed to be used and enjoyed for years to come.
2. What makes Japan Design Collective products unique?
Our products are inspired by Japan's culture, landscapes, and everyday life. Each design is created to capture a different aspect of Japan, from iconic landmarks and seasonal traditions to the small details that make the country so memorable.
We combine these uniquely Japanese themes with practical, beautifully made products designed for everyday use.
3. Where are your products designed?
Our designs are created in Japan and inspired by our experiences living here. We work with trusted manufacturing partners to produce products that meet our quality standards while staying true to the spirit of each design.
4. Are your products suitable for everyday use?
Absolutely. Our tea towels and swaddle cloths are designed to be both beautiful and practical. Whether used in the kitchen, around the home, or as a thoughtful gift, they are made to withstand regular use while remaining soft and durable.
5. Can swaddle cloths be used for purposes other than swaddling?
Yes. Many customers use our swaddle cloths as lightweight blankets, nursing covers, stroller covers, burp cloths, travel cloths, or general-purpose wraps. Their generous size and soft organic cotton make them extremely versatile.
6. How should I care for my products?
We recommend machine washing in cold or warm water with similar colours and a mild detergent. Avoid bleach and harsh chemicals. Tumble dry on a low setting or line dry where possible.
Proper care will help maintain the appearance and softness of the fabric over time.
For additional care information, please visit our Care Guide.
7. Do you offer international shipping?
Yes. We currently ship to a range of international destinations, including Australia, Canada, New Zealand, the United States, the United Kingdom, and many European countries.
Please note that import duties, customs charges, VAT, GST, and other local taxes are the responsibility of the customer where applicable.
8. What is your return policy?
If you receive an incorrect or defective item, please contact us within 7 days of delivery and we will work with you to arrange a replacement or refund.
For full details, please refer to our Returns Policy.
9. How can I hear about new products and promotions?
You can subscribe to our newsletter to receive updates about new product launches, seasonal collections, promotions, and special offers.
You can also follow us on social media for behind-the-scenes stories, product updates, and inspiration from Japan.
10. How can I contact Japan Design Collective?
If you have any questions, we'd love to hear from you.
Please use the Contact Us page on our website or email us directly at:
We aim to respond to all enquiries as quickly as possible.